At PTCWala.com, providing excellent customer support is our priority. This Support Policy explains how users can seek assistance and what level of support they can expect.
Our support team is available 24/7 via email.
All queries are usually responded to within 24–48 working hours.
You can reach us through the following official channel:
📧 Email: ptcwala@gmail.com
Note: We do not provide support via phone, WhatsApp, or social media to ensure security and privacy.
We provide assistance for:
Account creation or login issues.
Payment or withdrawal-related queries.
Platform usage guidance.
Reporting bugs, technical errors, or suspicious activities.
Advertiser support and guidance.
We do not offer support for:
Third-party tools or services unrelated to PTCWala.com.
General financial or legal advice.
Fake or fraudulent account recovery.
General Queries: 24–48 hours
Payment Issues: 2–5 working days
Technical Issues: Depending on complexity, updates will be provided.
Provide accurate information when submitting support requests.
Use only your registered email address for communication.
Avoid using abusive or inappropriate language while interacting with our team.
PTCWala.com reserves the right to update this Support Policy anytime without prior notice. Updates will be posted here with the revised effective date.
For any queries or support needs, contact us at:
📧 Email: ptcwala@gmail.com
By using PTCWala.com, you agree to follow this Support Policy.